Contact Us

We are a small team and we read every message. Whether you are still deciding which trike to buy, waiting on a delivery, or need help after your order arrives — reach out and we will get back to you with a real answer.

How to Reach Us

Company: MODA CHIC LLC

Address: 13635 E 104th Ave Unit 500, Commerce City, CO 80022

Email: support@bikegg.com

Support hours: Monday through Friday, 9 AM to 6 PM MST

Response time: We reply within 1 to 2 business days. If you email on a weekend, we will get back to you the next business day.

What We Can Help With

Not sure what to ask? Here are the most common reasons people contact us:

• Pre-purchase questions — Not sure which model fits your situation? Tell us your height, weight, how you plan to use the trike, and whether you have any hills or storage constraints. We will give you a straight answer, including if we think none of our current models are the right fit.
• Order status — Have your order number ready and we will check on it for you.
• Assembly help — We have step-by-step guides and can walk you through anything that feels unclear. Most assembly takes 30 to 60 minutes with basic tools.
• Warranty claims — We handle warranty support directly. Email us with your order number, a description of the issue, and a photo or short video if possible. We will tell you exactly what to do next.
• Returns — Please read our Returns and Refunds policy before reaching out so you know what to expect. Then email us and we will walk you through the process.

Before You Contact Us

These pages answer the most common questions without waiting for a reply:

• Frequently Asked Questions — covers range, hills, weight limits, folding, and trike stability
• Shipping Policy — delivery timelines and what to do if your order arrives damaged
• Returns and Refunds — our full return window and conditions
• Assembly Guides — step-by-step instructions for each model

A Note on Response Times

We are not a large company with a 24-hour call center. We are a focused team that takes support seriously. During busy periods, responses can take up to 2 business days. We do not use automated replies that go nowhere — when you hear from us, it is a real person who has read your message.

If you have not heard back within 2 business days, check your spam folder and then try resending your message to support@bikegg.com.